Last updated: August 24, 2026

Every Phat Rabbit product is made specifically for you after your order is placed. Because our products are made to order through our fulfillment partner, we do not accept ordinary returns or exchanges for buyer’s remorse, ordering the wrong size, or choosing the wrong color.

Problems Covered by This Policy

We will review claims involving:

• Items that arrive damaged or defective
• Misprinted products or incorrect print placement
• The wrong product, design, or color being sent because of a fulfillment error
• Packages confirmed lost in transit

How to Report a Problem

For a damaged, defective, misprinted, or incorrect item, contact us within 30 days after delivery at 100.dj.chevy@gmail.com.

Include your order number, a description of the problem, and clear photographs showing the entire item and the issue. Photographs are required so our fulfillment partner can evaluate the claim. Do not mail the product anywhere unless we specifically instruct you to do so.

If the claim is approved, we will arrange a replacement or issue an appropriate refund. The available resolution depends on the circumstances and the fulfillment partner’s review.

Lost Packages

A package that appears lost in transit must be reported within 30 days after the estimated delivery date. We may ask you to confirm the shipping address and contact the local carrier or post office before a replacement is approved.

If tracking shows that a package was delivered, first check the delivery location, household members, neighbors, building management, and the local carrier. Packages marked delivered are not normally eligible for a free replacement from our fulfillment partner, but contact us and we will review the available information.

Wrong Size, Wrong Color, or Change of Mind

We do not provide returns, refunds, or exchanges when a customer orders the wrong size or color, changes their mind, or no longer wants the product. Please review each product’s description, color selection, and size information carefully before ordering.

Incorrect or Undeliverable Address

Customers are responsible for submitting a complete and accurate delivery address. If a package is returned because an address was incorrect, incomplete, refused, or unclaimed, reshipment may be available after the package is processed by the fulfillment facility. The customer is responsible for any additional reshipping charges when the address problem was not caused by Phat Rabbit or the fulfillment provider.

Unauthorized Returns

Do not send products to Phat Rabbit or directly to our fulfillment partner without receiving instructions from us. Unauthorized returns may not be accepted, refunded, or reshipped.

Refund Timing

If a refund is approved, it will be issued to the original payment method. Your bank or card provider may require additional time to post the refund.

Your Legal Rights

This policy does not limit any consumer rights that cannot legally be excluded in your jurisdiction.

Contact

For order problems, email 100.dj.chevy@gmail.com with your order number and supporting photographs.