Shipping Policy

Last updated: August 24, 2026

Order Processing

Most Phat Rabbit products are made to order. Please allow up to 7 business days for processing before shipment. Business days do not include weekends or federal holidays. Processing time is separate from carrier transit time.

If we cannot ship within the time stated for your order—or, when no time is stated, within 30 days—we will notify you and provide the option to accept the delay or cancel the unshipped order for a refund.

Shipping and Delivery Estimates

Available shipping methods, charges, and any estimated delivery time are displayed during checkout. For U.S. orders, carrier transit commonly takes approximately 3–10 business days after shipment, but this is an estimate and not a guaranteed delivery date.

Once an order ships, we will send tracking information to the email address provided at checkout. Carrier delays caused by weather, service disruptions, holidays, or other circumstances outside our control can affect delivery.

Shipping Address

Customers are responsible for entering a complete and accurate shipping address. Contact us immediately at 100.dj.chevy@gmail.com if you notice an error. We cannot guarantee that an address can be changed after an order enters production or fulfillment.

Additional shipping charges may apply when an order is returned because the address was incorrect, incomplete, or undeliverable.

Lost, Stolen, or Damaged Packages

If tracking shows no movement for an extended period, your package arrives damaged, or you receive the wrong item, contact us with your order number and relevant photographs when applicable. We will review the order and work with the fulfillment provider or carrier to determine the appropriate resolution.

When tracking shows a package as delivered but it cannot be located, first check the delivery area, household members, neighbors, and the carrier. Then contact us so we can assist with the next steps. Phat Rabbit is not responsible for theft occurring after confirmed delivery, except where required by law.

International Orders

International delivery is available only when an international shipping option is offered during checkout. The customer is responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. International delivery times vary and customs delays are outside our control.

Questions

For shipping questions, email 100.dj.chevy@gmail.com.